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10 ways a Warehouse Management System can upskill your workforce


Warehouse Employees Using different pick and packing methods

A Warehouse Management System (WMS) gives you so much more than improved efficiency across your supply chain. A well-implemented WMS can serve to upskill your workforce too, reducing the need for new hires and keeping your hiring costs down. The question is, how exactly does a WMS enhance the skills of warehouse staff? Here's how…

#1 - Enhanced technical proficiency

One of the key ways that a WMS contributes to upskilling is by enhancing the technical proficiency of your warehouse team. With a Warehouse Management System on the scene, the traditional manual methods of tracking inventory and fulfilling orders are replaced by automated systems integrated into the WMS.


Warehouse staff are required to operate and navigate these systems, becoming more adept at using tech like barcode scanners, RFID readers, and more. Not only does this help with upskilling, but your staff are introduced to the latest advancements in warehouse technology.


#2 - Better understanding of workflow optimisation

Automation is a key feature of modern WMS technology. Routine and time-consuming tasks, such as data entry, order processing, and inventory tracking can be automated thanks to WMS software. What this does is frees your warehouse team to focus on more complex and value-adding activities.


As your staff adapt to the automated processes, they learn to develop a better understanding of workflow optimisation and efficiency, which contributes to their overall skill set.

#3 - Greater analytical thinking


Warehouse Employees working together

A WMS gives you real-time data analytics capabilities, providing insights into various aspects of your warehouse operations. Warehouse staff will not only be involved in executing tasks, but they will be involved in monitoring and interpreting data that's generated by your Warehouse Management System.


This exposure to data analytics serves to cultivate analytical thinking among your warehouse team, empowering them to make informed decisions based on real-time information.


#4 - Better training and onboarding

A well-implemented WMS will include comprehensive training modules for your warehouse team. From basic system navigation to advanced functionalities, workers receive continuous training to stay updated with the latest features and best practices.


This structured training not only imparts technical knowledge, but also instils a sense of confidence and adaptability among your warehouse staff.


#5 - Cross-functional collaboration

WMS software often integrates with other enterprise systems, such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. This integration necessitates cross-functional collaboration, as your warehouse staff will need to interact with personnel from different departments.


This collaborative environment fosters a more complete understanding of the supply chain, broadening the skill set of your warehouse team beyond their immediate responsibilities.


#6 - Greater adaptability to industry trends

As industry trends continue to evolve, characterised by the integration of the Internet of Things (IoT), Artificial Intelligence (AI), data-driven decision making, and more, your warehouse team must adapt to continuous technological advancements.


WMS software acts as a gateway for the integration of emerging technologies, exposing your warehouse staff to IoT devices, smart sensors, AI-driven algorithms, and more. This kind of upskilling not only involves mastering a WMS, but preparing for the future by embracing new technologies.


#7 - Improved communication

Communication and teamwork is key to any high functioning warehouse operation. WMS software often includes features that will facilitate better communication between your warehouse staff. For example, task assignment, real-time updates, and alerts.


As your warehouse team becomes more accustomed to these communication tools, their collaborative skills are honed, contributing to a more synchronised and efficient warehouse operation.


#8 - Risk management and problem solving

WMS software enables proactive risk management by identifying potential issues across your supply chain, such as stockouts or delays, before they escalate. Your warehouse team is involved in addressing these challenges, honing their problem-solving skills and ability to make informed decisions under pressure.


This aspect of upskilling is not only beneficial for your warehouse operations, but also enhances the overall professional development of your team.


#9 - Enhanced customer service skills


Customer Service Employee helping a customer

The customer experience is key to the success of any warehouse operation. WMS software contributes to upskilling by emphasising the importance of customer satisfaction. Your warehouse staff, beyond their traditional roles, are now key players in ensuring accurate and timely order fulfilment.


This customer-centric approach instils a sense of responsibility and customer service orientation across your team, adding a valuable dimension to their skill set.


#10 - Safety and compliance training

WMS software is not just useful for improving supply chain efficiency; it plays a crucial role in ensuring workplace safety and regulatory compliance. Warehouse staff using a WMS can be trained on safety protocols and compliance requirements.


This kind of upskilling is vital for creating a secure working environment and ensuring that your team is aware of, and adhere to, industry regulations.


Implement a WMS for increased efficiency and workforce upskilling

While WMS software is a useful tool for enhancing efficiency across your supply chain, it offers you so much more for your investment, serving as a catalyst for the continuous upskilling of your warehouse team.


From technical proficiency and automation to analytics and problem-solving, the integration of a WMS into the modern warehouse setting transforms traditional roles into dynamic and multifaceted responsibilities.


The adaptability and versatility cultivated through WMS software usage not only benefits individual warehouse staff, but also contributes to the overall competitiveness and success of the entire supply chain.


As industries continue to evolve, the role of a WMS in upskilling warehouse teams will remain pivotal in shaping the future of logistics and supply chain management.


Partner with Prime Horizon Group for a WMS to upskill your warehouse team

Selecting and implementing a WMS that's fit for the future can be daunting without support. Prime Horizon Group is an official Blue Yonder WMS implementation specialist. With consultants based in the UK, Europe and APAC, we can support you through the entire WMS implementation project cycle and beyond.


With 24-hour support, testing services, project management and WMS training, we provide everything you need to make your WMS implementation a success. To tap into the power of a Blue Yonder WMS, speak to one of our experts today!


Follow Prime Horizon Group on LinkedIn to get the latest WMS trends, news, and tips.


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