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15 WMS maintenance best practices you need to know

Updated: Dec 13, 2023

WMS Maintenance

Implementing a Warehouse Management System is just the beginning. To fully realise its benefits, proactive and ongoing maintenance of your WMS is essential. It is crucial to avoid complacency in maintaining your system, as this can help prevent numerous potential issues and keep your team operating at 100% efficiency. 

Our maintenance guide provides 15 top practices for maintaining your WMS to ensure it operates at peak efficiency. 

1. Establish Robust Maintenance Procedures

Create a detailed maintenance plan that lists all necessary tasks as well as assigns clear responsibilities to specific team members. Include a timeline in your maintenance schedule to dictate the frequency of each activity. 

2 - Consistent Data Cleaning 

Regular data audits are vital. Incorporate these into your maintenance routine to identify and rectify any inaccuracies or inconsistencies. Removing outdated or redundant records to maintain accurate inventory data as well as avoiding unnecessary errors. 

3 - Regular Software Updates

Stay updated with the latest software releases and patches from your WMS provider. Keeping on top of updates ensures your system operates as smoothly as possible and provides you with new features, bug fixes, and security enhancements. Older versions will slowly become obsolete and will lead to your WMS becoming unusable.

4 - Ongoing User Training and Support 

After software updates or system enhancements, provide continuous training and support to your employees. This will refresh their knowledge and provides the skill set to utilise new functionalities and best practices, enhancing efficiency, and reducing errors. 

5 - Comprehensive Documentation 

Keep detailed records of your WMS configurations, processes, and any changes made. This documentation is invaluable for troubleshooting, training, and knowledge transfer. Creating an internal information centre that is accessible to all can help employees learn the systems in place. 

6 - Backup and Disaster Recovery Plans

Developing a strong data backup and disaster recovery strategy will help you fix the most extreme issues quickly. Regularly backing up your WMS data to secure locations and conducting periodic recovery tests to verify data integrity you will be able to resolve issues much faster and get your WMS back to work with ease. 

7 - Performance Monitoring

Monitor your WMS's performance consistently to spot any bottlenecks or issues impacting its efficiency. This includes tracking response times, transaction throughput, and resource usage. By creating regular reports will help your team stay on top of any continuous issues allowing you to adapt and upgrade the WMS to suit your growing requirements. 

8 - Robust Security Measures

Implement stringent security protocols to protect your WMS against cyber threats. Utilise firewalls, intrusion detection systems, and access controls to safeguard sensitive information. This becomes even more important when handling sensitive data like customer information or medical records. 

9 - Scalability Planning

Prepare for future growth by ensuring your WMS can handle increased inventory and order volumes without performance loss. Establishing a 5-to-10-year plan will enable you to adapt your WMS, invest in additional software, and reduce reaction time when issues may occur.

10 - Seamless System Integration 

Achieve smooth integration with other business systems, such as Enterprise Resource Planning (ERP), Transportation Management System (TMS), and Customer Relationship Management (CRM), to further improve data flow and boost the company’s overall efficiency. A good WMS vendor will have their own team of developers that can help with seamless integration.

11 - Regular Performance Reviews

Keep an eye on how your WMS is performing. Conduct periodic reviews to analyse key performance indicators (KPIs) and identify areas for improvement and optimisation.

12 - User feedback

Encourage feedback from users to gain insights into potential pain points and areas needing enhancement. A good WMS will make the lives of your employees easier allowing them to complete more work without stress.  

13 - Vendor support and maintenance contracts

Due to the high demands of a WMS, it is important to pick a vendor with an elevated level of support and include a maintenance contract that provides you with timely support and assistance 24 hours a day 7 days a week. 

14 - Compliance and Reporting

Stay abreast of regulatory and compliance requirements, ensuring your WMS can produce accurate reports for audits and compliance purposes. 

15 - Continuous improvement

Always look for ways to refine your warehouse processes and fully leverage your WMS. Stay updated with industry trends and emerging technologies that will keep you ahead of your competition. 

WMS maintenance is an ongoing process

Remember, maintaining your WMS is an ongoing process and should never be overlooked. Regularly revise and adapt your maintenance plan to meet the evolving needs of your warehouse and supply chain. 

Partner with Prime Horizon Group

Embarking on selecting, implementing, and maintaining a WMS can be challenging without expert support. Prime Horizon Group, a certified Blue Yonder WMS implementation and maintenance specialist, offers comprehensive support throughout the WMS project lifecycle. Our consultants, based in the UK, Europe, and APAC, provide 24-hour support, testing services, project management, and WMS training to ensure your implementation is successful. 

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